Please correct the following errors:
Promoting quick comebacks for injured workers
Fast Facts
Return to Homepage
For copies of this publication or article, contact circulation@businessreport.com.
Published with the October 1, 2013 Baton Rouge Business Report. Copyright © 2013 Louisiana Business Inc. Special Advertising Section.
Say you manage a distribution center and one of your employees takes a nasty fall in the warehouse. Your first reaction, of course, is to assess the worker’s condition and get quick medical care. But what comes next?
Claims Manager Yvonne Rosen says the second step should be a call to LCI Workers’ Comp for help in examining details of the accident, planning how to prevent a recurrence and minimizing the cost of the incident to your business. “Our whole goal is to get the worker well and back to work as soon as possible and protect our client’s interests,” says Rosen.
LCI Workers’ Comp has provided coverage for thousands of small and medium-size businesses across Louisiana for more than 20 years. It has become a leading provider of competitively priced workers’ comp coverage for industries including construction, trucking, restaurants, retail, entertainment, health care and professional services.
Rosen says one of the company’s greatest strengths is the fact that all of its functions—from administrative tasks and underwriting to claims management and auditing—occur under one roof at its Mandeville headquarters. “From the minute someone calls to say there’s been an accident, we do everything right here,” she says.
Once LCI has been alerted to an incident, the claims staff begin recording the details. They contact the treating doctor and the injured worker, and immediately start investigating the incident, including sending an investigator to the work site, if appropriate. At the same time, they assign a nurse or other medical personnel to track the injured worker’s progress and look for ways to expedite his or her recovery.
All the while, the LCI claims staff are on the lookout for indications of third-party responsibility for the incident and any sign that a claim may be fraudulent.
One factor that helps LCI achieve what Rosen says is the fastest claims-closure process in the region is its claims-management technology.
“We have a customized system that was two years in the making,” she says. The software not only enables efficient record-keeping, but also lets LCI analyze thousands of claims and use the results to help client companies develop better safety and risk management programs.
LCI Workers’ Comp administrator Mark Tullis had the foresight to realize that direct, personal involvement in each claim could produce better results than a one-size-fits-all approach to \ workplace injuries.
“Mark gave us the flexibility to be creative,” Rosen says. The result is that LCI is better-equipped to help workers and control costs, which means lower premiums for clients over the long run.
Get in Touch